Role

Lead Design Intern on 3-person team

Methods

Remote Interviews

Process

Six IRM employees were interviewed. From these interviews we created six personas that illuminate common and unique experiences, as well as two journey maps–one that visualizes key moments in the experience of a new hire, and one that visualizes the same for a special assistant assigned to help.

Deliverables

User Personas

Journey Maps

Tools

Zoom

Sketch

Google Slides

Objective

Seek to better understand the experiences of Information Resource Management new hires as they onboard, particularly as they attempt to secure the IT they need.